To check the status of your order, please refer to the tracking ID provided in your shipping confirmation email.

This tracking ID will allow you to follow the most current status of your shipment. Additionally, if your purchase includes a pre-order item, we recommend reviewing the item description in your order confirmation email.

Pre-order shipping times are always updated and clearly listed in the item's description on our website. This information will help you understand the expected shipping timeline for your pre-order item, which may differ from regular orders.

In your cart, you can calculate the shipping cost by clicking on "Estimate Shipping" and entering your information. The shipping cost will be displayed once you enter your details.

Yes, we provide global shipping services.

Yes, changing the shipping address is possible as long as the order has not been fulfilled yet.

You can log in to your account and check the status of your order, or with the order confirmation email.

If you wish to proceed with changing the shipping address, please email us with the updated details and order number.

To ensure your gifts arrive by Christmas, check our holiday delivery deadlines by region.
Order by these dates to guarantee that your presents are under the tree in time for the celebrations.

Nordic Countries
- Norway: December 9th
- Finland: December 10th
- Denmark: December 17th
- Sweden: December 19th

Europe
- United Kingdom: December 9th
- Switzerland: December 11th
- Germany: December 12th
- Rest of Europe: December 9th

Worldwide
- United States: December 17th
- Rest of theWorld: November 27th

At Selór, we want you to be completely satisfied with your purchase. That's why we offer a 14-day return policy from the date you receive your item.

To be eligible for a return, the item must be in its original condition, complete with the original dustbag, and must not have been worn.

Please note that you, as the customer, are responsible for the cost of return shipping. We recommend that you use a trackable shipping service and keep your shipping receipt as proof of return.

We understand that sometimes you may want to exchange an item for a different size or style. The quickest and most efficient way to do this is to contact us at hello@selors.eu  to start return of the item you have and place a new order for the item you want.

Once we receive and accept your return, we will issue a refund to your original payment method. You can then make a separate purchase for the new item you want.

Yes, If your order has not been fulfilled yet, you still have the option to email us and request a product change.

You can log in to your account and check the status of your order, or with the order confirmation email.

A pre-order allows you to buy a product before it is officially available for general purchase. Opting for a pre-order lets you secure your product in advance, ensuring that you'll have access to it as soon as it becomes available or is restocked.

Yes, if you place an order for both pre-order and in-stock products, your package will be dispatched once the pre-ordered item becomes available.

For quicker delivery, kindly consider placing separate orders, one for the pre-order items and another for the in-stock ones.

Pre-order waiting times are specified in the product description of the pre-order item. The waiting time is indicated under the product's description and is regularly updated.