To check the status of your order, please refer to the tracking ID provided in your shipping confirmation email. This tracking ID will allow you to follow the most current status of your shipment.

If your purchase includes a pre-order item, please review the item description in your order confirmation email. Pre-order shipping times are always updated and clearly listed in the item's description on our website.

Orders placed Monday to Friday before 2 PM (CEST) are typically shipped the same day or the following business day. Orders placed after 2 PM on Friday, over the weekend, or on Swedish public holidays will be processed the following Monday or Tuesday. Please allow 1 to 2 business days for your order to be processed by our warehouse team.

For orders shipped to Japan with addresses provided in Japanese script, please allow an additional 2 to 5 business days for processing, as we manually romanize the address on our side to ensure smooth delivery through the local carrier.

Please note the below are estimated delivery times from the moment your order has been dispatched from our warehouse.

• Sweden: 1 to 2 business days
• Denmark and Finland: 2 to 4 business days
• Germany: 3 to 6 business days
• Rest of Western Europe (UK, Netherlands, Belgium, France, etc.): 5 to 10 business days
• Southern Europe (Italy, Spain, Portugal, Greece): 7 to 14 business days
• United States: 7 to 12 business days
• Canada: 10 to 15 business days
• Japan, Australia and Asia Pacific: 10 to 20 business days
• Rest of world: 15 to 30 business days

These are estimated delivery times and may vary due to factors beyond our control, including customs processing, carrier delays, and public holidays in the destination country.

International shipments sent via Deutsche Post / DHL Global Mail often go through a tracking gap during the transit phase between countries. This is unfortunately quite normal, especially for shipments outside of the EU.

Once your package arrives in your destination country and is handed over to the local postal carrier, tracking updates will typically resume.

For a more detailed view of your package's current status, we recommend tracking your parcel via parcelsapp.com or the parcelapp mobile app, which often shows additional updates that are not yet visible on the public tracking page.

If your tracking has not updated for more than 10 business days after dispatch, please reach out to us at hello@selors.eu with your order number and we will happily investigate together with our shipping partner.

Yes, we ship worldwide! SELÓR delivers to most countries across Europe, North America, Asia, Oceania, and beyond.

If your country is not available at checkout, please reach out to us at hello@selors.eu and we will do our best to accommodate your request.

We are unfortunately only able to change the shipping address if your order has not yet been processed by our warehouse. If you notice a mistake with your address, please reach out to us at hello@selors.eu as soon as possible with your order number and the correct address, and we will do our best to update it before dispatch.

Please note that orders are typically processed within 1 to 2 business days, so time is of the essence.

If your order has already been dispatched, we are no longer able to make changes on our side. In that case, you will need to contact your local carrier (such as PostNord, UPS, or DHL) directly to arrange a redirection or delivery to a pickup point.

To avoid delays or delivery issues, please double-check your shipping address carefully at checkout before placing your order.

Yes, possibly. Since we ship all orders from our warehouse in Sweden, customers outside of the European Union (EU) may be subject to import duties, customs fees, and/or taxes upon delivery.

These charges are determined by your local customs authority and are based on factors such as:

• Your country's import regulations
• The total value of your order
• The type of items being imported (in this case, accessories such as hair clips and headbands)

These fees are not included in the purchase price or shipping cost at checkout, and are the responsibility of the customer. We strongly recommend checking with your country's customs office or import duty calculator before placing an order to avoid any unexpected costs.

For example:

• If you're ordering from the United States, you will be subject to tariffs regardless of the package value
• If you live in Norway, Switzerland, or the UK, your package may be subject to VAT or customs clearance fees
• Customers in Canada, Australia, or Asia may also encounter charges depending on their local threshold

We cannot control or predict these fees, and we are unable to reimburse them if they are charged.

For more details, please refer to our full Shipping Policy.

At SELÓR, we offer a 14-day return policy from the date you receive your order.

To start a return, please log in to your account on our website and select the option next to the relevant order:

• Click "Cancel or return" if your order has not been shipped yet
• Click "Return items" if your order has been delivered

Alternatively, you can contact us at hello@selors.eu

To be eligible for a return, the item must be unused, in its original condition and packaging, including the SELÓR dust bag. The customer is responsible for the cost of return shipping.

Please note that damage resulting from improper use, accidents, or failure to follow the care instructions provided on our product pages may not be eligible for replacement or refund. Your statutory rights for genuine manufacturing defects remain unaffected.

For defective, damaged, or incorrect items, you have a three-year right to complain under Swedish law. Please contact us with a photo of the issue and your order number.

For more details, please refer to our full Refund & Return Policy.

Yes! You have two options depending on your order status:

• If your order has not yet been shipped, you can email us at hello@selors.eu to request a product change before dispatch
• If your order has already been delivered, please log in to your account on our website and click "Return items" next to the relevant order to submit an exchange request

You can check the status of your order by logging into your account or by using the link in your order confirmation email.

Please note that the customer is responsible for the cost of return shipping for exchanges.

Final Sale items are products that cannot be returned or exchanged for change-of-mind reasons.

However, please note:

• Your 14-day right of withdrawal under EU and Swedish consumer law still applies unless an exemption is clearly stated at the time of purchase
• Your statutory complaint rights (reklamation) remain for defective or incorrect items. Please note that damage from misuse or failure to follow care instructions is not considered a defect.
• Once an order has been fulfilled, it generally cannot be cancelled. If you need help before fulfilment, please email hello@selors.eu as soon as possible and we will do our best to assist

A pre-order allows you to buy a product before it is officially available for general purchase. Opting for a pre-order lets you secure your product in advance, ensuring that you'll have access to it as soon as it becomes available or is restocked.

Yes, if you place an order for both pre-order and in-stock products, your package will be dispatched once the pre-ordered item becomes available.

For quicker delivery, kindly consider placing separate orders, one for the pre-order items and another for the in-stock ones.

Pre-order waiting times are specified in the product description of the pre-order item. The waiting time is indicated under the product's description and is regularly updated.

Keep your pieces away from prolonged direct sunlight and heat, as this can cause the acetate to soften or warp over time. Apply perfume, hairspray, and skincare products before putting on your Selór piece, as chemicals can dull the finish. Wipe gently with a soft, dry cloth to keep them looking their best.

Your SELÓR pieces can be worn on damp or wet hair without issue. However, we do not recommend submerging them underwater for extended periods of time, such as during swimming or long showers. If your piece does come into contact with chlorinated pool water or salty ocean water, please rinse it gently with fresh water and dry immediately to protect the metal mechanism from corrosion.

Store your pieces in the dust bag provided, in a cool and dry place away from direct sunlight.

Because cellulose acetate is a natural material and each piece is handcrafted, slight variations in colour, pattern, and translucency are normal. These are not defects but a beautiful reminder of the material's organic origin, making each piece truly one of a kind.

If you believe your piece has an actual defect (not a natural variation), please reach out to us at hello@selors.eu with your order number and a photo, and we will assist you in accordance with our Refund & Return Policy.