To check the status of your order, please refer to the tracking ID provided in your shipping confirmation email.

This tracking ID will allow you to follow the most current status of your shipment. Additionally, if your purchase includes a pre-order item, we recommend reviewing the item description in your order confirmation email.

Pre-order shipping times are always updated and clearly listed in the item's description on our website. This information will help you understand the expected shipping timeline for your pre-order item, which may differ from regular orders.

In your cart, you can calculate the shipping cost by clicking on "Estimate Shipping" and entering your information. The shipping cost will be displayed once you enter your details.

Yes, we provide global shipping services.

Yes, changing the shipping address is possible as long as the order has not been fulfilled yet.

You can log in to your account and check the status of your order, or with the order confirmation email.

If you wish to proceed with changing the shipping address, please email us with the updated details and order number.

Yes, possibly. Since we ship all orders from our warehouse in Sweden, customers outside of the European Union (EU) may be subject to import duties, customs fees, and/or taxes upon delivery.

These charges are determined by your local customs authority and are based on factors such as:

- Your country's import regulations
- The total value of your order
- The type of items being imported (in this case, accessories such as hair clips and headbands)

These fees are not included in the purchase price or shipping cost at checkout, and are the responsibility of the customer. We strongly recommend checking with your country’s customs office or import duty calculator before placing an order to avoid any unexpected costs.

For example:

- If you're ordering from the United States, you will be subject to tariffs regardless of the package value
- If you live in Norway, Switzerland, or the UK, your package may be subject to VAT or customs clearance fees.
- Customers in Canada, Australia, or Asia may also encounter charges depending on their local threshold.

We cannot control or predict these fees, and we are unable to reimburse them if they are charged.

At Selór, we want you to be completely satisfied with your purchase. We offer a 14-day return policy from the date you receive your order, in accordance with EU consumer protection laws.

To be eligible for a return, the item must be unused, in its original condition and packaging, including the Selór dust bag.

Please note:

• Final Sale items cannot be returned or exchanged unless they are defective or incorrect.
  
• The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and keeping your receipt as proof of return.
  
• If an order is returned to us because tariffs or import duties were not paid, the original shipping fee will not be refunded. Only the product cost will be refunded once the return is received.
  

If you have any questions about returns, feel free to contact us at hello@selors.eu we’re always happy to help.

Yes! If your order has not yet been fulfilled, you can email us at hello@selors.eu to request a product change.

You can check the status of your order by logging into your account or by using the link in your order confirmation email.

Yes, If your order has not been fulfilled yet, you still have the option to email us and request a product change.

You can log in to your account and check the status of your order, or with the order confirmation email.

Items marked Final Sale are not eligible for change-of-mind returns or exchanges beyond your legal rights.

Your 14-day right of withdrawal (EU/Sweden) still applies unless an exemption is stated, and your statutory complaint rights (reklamation) remain unchanged for defective or incorrect items.

Once an order has been fulfilled, it generally can’t be canceled. If you need help before fulfillment, email hello@selors.eu and we’ll do our best to assist.

A pre-order allows you to buy a product before it is officially available for general purchase. Opting for a pre-order lets you secure your product in advance, ensuring that you'll have access to it as soon as it becomes available or is restocked.

Yes, if you place an order for both pre-order and in-stock products, your package will be dispatched once the pre-ordered item becomes available.

For quicker delivery, kindly consider placing separate orders, one for the pre-order items and another for the in-stock ones.

Pre-order waiting times are specified in the product description of the pre-order item. The waiting time is indicated under the product's description and is regularly updated.